AccuvoiceSmart  Solutions

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Accuvoice Productivity Applications

Sample Customer Successes

 

Accuvoice Packaged Applications are one of the fastest and most efficient ways of getting a quality application installed and working in your environment. The Accuvoice Packaged Applications such as Accuvoice Name Dialer, Auto Router, Accuvoice Quality Survey, Accuvoice Form Filler (to name a few) can be deployed and ready to place in your environment.

We are accustomed to working in a complex hybrid environment where you wish to serve your customer with a sleek interface in front of array of systems, including those systems you just can’t get rid of..

 

Accuvoice’s Speech-enabled name dialer allows callers to one of the nation’s largest transit authorities to select among 16,000 endpoints including departments, people with and without phones, and with multiple name duplications in their work force.

Accuvoice user interface design proficiency helped this insurance company reduce zero-outs to their contact centers by 21.75% for annual savings of $1,957.500.

Accuvoice developed a streamlined and PCI compliant payment system for one of the nation’s largest utility organizations.

  • Company History

    Accuvoice Inc. is an award winning Developer and Provider of Self-Service and Contact Center Solutions supporting Industry Leading Products including Avaya, Cisco, and inContact. Certified at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solutions for clients in all industries as well as local, state and federal government agencies. Our services include the integration with your unique systems environment including host system or network. Our extensive experience with Computer Telephony Integration (CTI) enhances your callers’ experience via simultaneous voice and data transfers.

  • Our Capabilities

    We are proficient in voice analytics, user interface optimization, host integration, mobility, web enabled applications and Natural Language Speech Recognition. Accuvoice custom application development is accomplished with expertise in an array of market leader tools and systems. Our capabilities also include providing documentation, training, project management and testing.

  • Where We Deliver

    Accuvoice Inc. is headquartered in Northbrook, Illinois with resources located throughout the US including, Colorado, Ohio, Pennsylvania, and Florida.

    We bring Global scope to your Contact Center with applications deployed in up to 11 different languages.

  • Operations Consulting

    We offer consulting services for the Self Service, Call Center, Customer Relationship Management (CRM), Computer Telephony Integration (CTI), and smartphone integration environments.  These services can be engaged on an hourly basis, plus travel-related costs if required.  They can be part of an overall solution or be used for future planning purposes.