Smart Biz

Company History

Accuvoice Inc. is an award winning Developer and Provider of Self-Service and Contact Center Solutions supporting Industry Leading Products including Avaya, Cisco, and inContact. Certified at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solutions for clients in all industries as well as local, state and federal government agencies. Our services include the integration with your unique systems environment including host system or network. Our extensive experience with Computer Telephony Integration (CTI) enhances your callers’ experience via simultaneous voice and data transfers.

Our Capabilities

We are proficient in voice analytics, user interface optimization, host integration, mobility, web enabled applications and Natural Language Speech Recognition. Accuvoice custom application development is accomplished with expertise in an array of market leader tools and systems. Our capabilities also include providing documentation, training, project management and testing.

Where We Deliver

Accuvoice Inc. is headquartered in Northbrook, Illinois with resources located throughout the US including, Colorado, Ohio, Pennsylvania, and Florida. We have delivered solutions from coast to coast and in Canada. We bring Global scope to your Contact Center applications deployed in up to 11 different languages.

Operations Consulting

We offer consulting services for the Self Service, Call Center, Customer Relationship Management (CRM), Computer Telephony Integration (CTI), and smartphone integration environments.  These services can be engaged on an hourly basis, plus travel-related costs if required.  They can be part of an overall solution or be used for future planning purposes.