AccuvoiceIntelligent Interactive Solutions
Accuvoice Inc. (certified women business entity - WBE), founded in 1991, is an award winning developer of contact center automation solutions and their integration with your live customer support resources.
Certified at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solution packages for clients in all industries as well as local, state, and federal government agencies.
Our services include the integration of the self service automation and the contact center with the client's unique systems environment including host system or network and telephony These services include but are not limited to the following:
- Computer Telephony Integration (CTI)
- Project Management
- Telephony/Internet Integration
- Voice-User Interface (VUI) design
- Natural Language Speech Recognition
- Human Factors Consulting (similar to script consulting, only more comprehensive)
- Return on Investment (ROI) Analysis On Solutions
- Hardware Installation and Provisioning
Accuvoice's dedication to quality, service and dependability has resulted in contract awards from many notable businesses and government agencies in the U.S. and Canada.
Avaya is a global leader and innovator in enterprise
communications service customers who require superior
communications to power their business.
Over 90% of the FORTUNE 500, many government organizations, and a significant number of the Global 2000 rely on Avaya for secure network infrastructures and reliable voice and data applications that power faster decisions, profitable transactions, and closer relationships between customers, employees, and suppliers.
Cisco Unified Contact Center Enterprise
Cisco Systems, Inc. was founded in 1984 and is headquartered in San Jose, CA. They design, manufacture and sell Internet Protocol based networking products and services related to the communications and information technology industry.
The Unified Contact Center Enterprise platform helps customers provide contextual, continuous, and high-capability experiences. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives customers the business intelligence they need to optimize their contact center.
inContact leads the cloud contact center market for one simple reason: they help their customers transform the profitability of their contact centers with extraordinary success... and with unexpected ease and speed at a substantially lower cost of ownership.
The product suite includes: an ACD with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, call recording, and customer feedback measurement tools, along with integrated Workforce Optimization, Quality Monitoring, WFM, eLearning, Coaching, Analytics-Driven Quality (ADQ), and Performance Management Scorecards.
We will help customers discover and create new pathways to profit. Because in many cases, the shortest distance between customers and their business goals is straight through the cloud.
Nuance is a multinational computer software technology corporation, headquartered in the United States that provides speech and imaging applications. Current business products focus on server and embedded speech recognition, telephone call steering systems, automated telephone directory services, medical transcription software and systems, optical character recognition software, and desktop imaging software. The company also maintains a small division which does software and system development for military and government agencies.
We believe in the power of intelligent systems, and quite specifically what that power can do for you. Innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.
San Diego, California
LumenVox’s core Speech Software is certified as one of the most accurate, natural sounding, and reliable in the industry. LumenVox technology is used worldwide by companies like Verizon, GM, Toyota, Kmart, the Aussie Post, British Telecom, various government agencies, over 300 banks, telecom service providers, 511 operations, and nearly 2,000 other resellers and developers. LumenVox’s Automated Speech Recognizer (ASR) product is certified amongst the most accurate and reliable in the industry; LumenVox is the only major vendor to offer a 64-bit ASR. The Text-to-Speech technology offers the most realistic, natural sounding speech on the market. Since 2001, LumenVox has been recognized as a leading innovator of speech recognition technology garnering numerous awards for technical advancement, superior performance, and product excellence.
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), a leading global provider of proactive experience management solutions for critical IT infrastructure, payments and communications ecosystems.
More than 1,000 organizations in over 75 countries - including some of the world’s largest banks, airlines and telecommunications companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.
Since we started providing real-time, fault-tolerant management in 1988 for business-critical computer systems and applications running on HP NonStop server technology, our products have stood the test of time.
Today IR Prognosis experience management solutions for payment hubs, unified communications ecosystems and contact centers are trusted by Fortune 500 companies to keep their business running.
Armonk, New Jersey
IBM is a leader in all technology fields. IBM provides the industry leading web server IBM WebSphere Application Server and WebSphere Application Server Express that are used in application server configurations. In addition IBM servers can be used as the physical hardware for the Avaya Aura Experience Portal, application servers, and speech recognition and text-to-speech servers. IBM, with over $90B in revenues per year touches every aspect of technology. Headquartered in Armonk, New Jersey with office worldwide. IBM with roots dating back to the 1880's employs more than 300,000 people.
Miami-Dade Public Schools
National Museum of American History, Smithsonian
Chicago Public Schools