AccuvoiceIntelligent  Interactive Solutions

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A few words about us

Testimonials

Accuvoice Inc. (certified women business entity - WBE), founded in 1991, is an award winning developer of contact center automation solutions and their integration with your live customer support resources.

Certified at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solution packages for clients in all industries as well as local, state, and federal government agencies.

Our services include the integration of the self service automation and the contact center with the client's unique systems environment including host system or network and telephony These services include but are not limited to the following:

Accuvoice's dedication to quality, service and dependability has resulted in contract awards from many notable businesses and government agencies in the U.S. and Canada.

Partners


Avaya DevConnect

Avaya is a global leader and innovator in enterprise communications service customers who require superior communications to power their business.
Over 90% of the FORTUNE 500, many government organizations, and a significant number of the Global 2000 rely on Avaya for secure network infrastructures and reliable voice and data applications that power faster decisions, profitable transactions, and closer relationships between customers, employees, and suppliers.

Cisco Unified Contact Center Enterprise

 

Cisco Systems, Inc. was founded in 1984 and is headquartered in San Jose, CA. They design, manufacture and sell Internet Protocol based networking products and services related to the communications and information technology industry.

The Unified Contact Center Enterprise platform helps customers provide contextual, continuous, and high-capability experiences. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives customers the business intelligence they need to optimize their contact center.

 

inContact leads the cloud contact center market for one simple reason: they help their customers transform the profitability of their contact centers with extraordinary success... and with unexpected ease and speed at a substantially lower cost of ownership.

The product suite includes: an ACD with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, call recording, and customer feedback measurement tools, along with integrated Workforce Optimization, Quality Monitoring, WFM, eLearning, Coaching, Analytics-Driven Quality (ADQ), and Performance Management Scorecards.

We will help customers discover and create new pathways to profit. Because in many cases, the shortest distance between customers and their business goals is straight through the cloud.

 

 

Nuance
Burlington, Massachusetts

Nuance is a multinational computer software technology corporation, headquartered in the United States that provides speech and imaging applications. Current business products focus on server and embedded speech recognition, telephone call steering systems, automated telephone directory services, medical transcription software and systems, optical character recognition software, and desktop imaging software. The company also maintains a small division which does software and system development for military and government agencies.

We believe in the power of intelligent systems, and quite specifically what that power can do for you. Innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.


LumenVox
San Diego, California

LumenVox was founded in 2001 to provide solution oriented speech automation and recognition applications for enterprises worldwide. The company provides the technology design, development, deployment, tuning and transcription services including LumenVox’s Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuning services, and Statistical Language Models (SLM).
LumenVox’s core Speech Software is certified as one of the most accurate, natural sounding, and reliable in the industry. LumenVox technology is used worldwide by companies like Verizon, GM, Toyota, Kmart, the Aussie Post, British Telecom, various government agencies, over 300 banks, telecom service providers, 511 operations, and nearly 2,000 other resellers and developers. LumenVox’s Automated Speech Recognizer (ASR) product is certified amongst the most accurate and reliable in the industry; LumenVox is the only major vendor to offer a 64-bit ASR. The Text-to-Speech technology offers the most realistic, natural sounding speech on the market. Since 2001, LumenVox has been recognized as a leading innovator of speech recognition technology garnering numerous awards for technical advancement, superior performance, and product excellence.

 


IR Services
Minneapolis, Minnesota

IR is the corporate brand name of Integrated Research Limited (ASX:IRI), a leading global provider of proactive experience management solutions for critical IT infrastructure, payments and communications ecosystems.

More than 1,000 organizations in over 75 countries - including some of the world’s largest banks, airlines and telecommunications companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.

Since we started providing real-time, fault-tolerant management in 1988 for business-critical computer systems and applications running on HP NonStop server technology, our products have stood the test of time.

Today IR Prognosis experience management solutions for payment hubs, unified communications ecosystems and contact centers are trusted by Fortune 500 companies to keep their business running.

 

IBM
Armonk, New Jersey

IBM is a leader in all technology fields.  IBM provides the industry leading web server IBM WebSphere Application Server and WebSphere Application Server Express that are used in application server configurations.  In addition IBM servers can be used as the physical hardware for the Avaya Aura Experience Portal, application servers, and speech recognition and text-to-speech servers. IBM, with over $90B in revenues per year touches every aspect of technology.  Headquartered in Armonk, New Jersey with office worldwide.  IBM with roots dating back to the 1880's employs more than 300,000 people.

Miami-Dade Public Schools
Miami, Florida

Accuvoice has been fantastic in helping us through some of the challenges we have as a small technical organization.  They were able to work at all levels, be it in Linux, SQL, back end to data warehouse.

National Museum of American History, Smithsonian Institution
Washington, D.C.

By creatively employing information technology, you are positively changing the world in which we live.

Chicago Public Schools
Chicago, Illinois

The Interactive Response System, at participating schools this fall, will truly provide an Information Superhighway experience for all involved.  I wish we could have had it sooner.  I'd say this is the next best thing to a real person.

  • Company History

    Accuvoice Inc. is an award winning Developer and Provider of Self-Service and Contact Center Solutions supporting Industry Leading Products including Avaya, Cisco, and inContact. Certified at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solutions for clients in all industries as well as local, state and federal government agencies. Our services include the integration with your unique systems environment including host system or network. Our extensive experience with Computer Telephony Integration (CTI) enhances your callers’ experience via simultaneous voice and data transfers.

  • Our Capabilities

    We are proficient in voice analytics, user interface optimization, host integration, mobility, web enabled applications and Natural Language Speech Recognition. Accuvoice custom application development is accomplished with expertise in an array of market leader tools and systems. Our capabilities also include providing documentation, training, project management and testing.

  • Where We Deliver

    Accuvoice Inc. is headquartered in Northbrook, Illinois with resources located throughout the US including, Colorado, Ohio, Pennsylvania, and Florida. We have delivered solutions from coast to coast and in Canada. We bring Global scope to your Contact Center applications deployed in up to 11 different languages.

  • Operations Consulting

    We offer consulting services for the Self Service, Call Center, Customer Relationship Management (CRM), Computer Telephony Integration (CTI), and smartphone integration environments.  These services can be engaged on an hourly basis, plus travel-related costs if required.  They can be part of an overall solution or be used for future planning purposes.