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A few words about us

Testimonials

Accuvoice Inc. (certified women business entity - WBE), founded in 1991, is an award winning Independent Software Vendor (ISV) and Voice Processing Co-Marketer supporting Avaya Aura Experience Portal (formerly Voice Portal and Interactive Response) and ancillary products.

Certified by Avaya at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solution packages for clients in all industries as well as local, state, and federal government agencies.

Our services include the integration of the Avaya Aura Experience Portal and its enhancements with the client's unique systems environment including host system or network and telephone switching equipment.  These services include but are not limited to the following:

Accuvoice's dedication to quality, service and dependability has resulted in contract awards from many notable businesses and government agencies in the U.S. and Canada.

Partners

Avaya DevConnect
Denver, Colorado

Avaya is a global leader and innovator in enterprise communications service customers who require superior communications to power their business.
Over 90% of the FORTUNE 500, many government organizations, and a significant number of the Global 2000 rely on Avaya for secure network infrastructures and reliable voice and data applications that power faster decisions, profitable transactions, and closer relationships between customers, employees, and suppliers.

LumenVox
San Diego, California

LumenVox was founded in 2001 to provide solution oriented speech automation and recognition applications for enterprises worldwide. The company provides the technology design, development, deployment, tuning and transcription services including LumenVox’s Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuning services, and Statistical Language Models (SLM).
LumenVox’s core Speech Software is certified as one of the most accurate, natural sounding, and reliable in the industry. LumenVox technology is used worldwide by companies like Verizon, GM, Toyota, Kmart, the Aussie Post, British Telecom, various government agencies, over 300 banks, telecom service providers, 511 operations, and nearly 2,000 other resellers and developers. LumenVox’s Automated Speech Recognizer (ASR) product is certified amongst the most accurate and reliable in the industry; LumenVox is the only major vendor to offer a 64-bit ASR. The Text-to-Speech technology offers the most realistic, natural sounding speech on the market. Since 2001, LumenVox has been recognized as a leading innovator of speech recognition technology garnering numerous awards for technical advancement, superior performance, and product excellence.

IQ Services
Minneapolis, Minnesota

IQ Services is the industry’s first provider of end-to-end, customer service experience evaluation services for complex unified communications and contact center solutions. In 1996, the company was founded to offer a service alternative for businesses without the interest or funding for expensive, in-house load testing equipment. Since that time, IQ Services has delivered high quality testing services to hundreds of companies worldwide, ranging from small businesses to Fortune 100 corporations.

IQ Services’ patented technologies and methodologies go beyond component level evaluation to deliver true end-to-end performance evaluation of integrated solutions from the end-user perspective. Because the services are all designed to automatically generate real voice and data traffic into customer solutions, IQ Services’ offerings are all platform, vendor and language independent.

IQ Services empowers companies to deliver the best possible customer service experience to their customers through cost effective, flexible and responsive managed testing services.

IBM
Armonk, New Jersey

IBM is a leader in all technology fields.  IBM provides the industry leading web server IBM WebSphere Application Server and WebSphere Application Server Express that are used in application server configurations.  In addition IBM servers can be used as the physical hardware for the Avaya Aura Experience Portal, application servers, and speech recognition and text-to-speech servers. IBM, with over $90B in revenues per year touches every aspect of technology.  Headquartered in Armonk, New Jersey with office worldwide.  IBM with roots dating back to the 1880's employs more than 300,000 people.

Miami-Dade Public Schools
Miami, Florida

Accuvoice has been fantastic in helping us through some of the challenges we have as a small technical organization.  They were able to work at all levels, be it in Linux, SQL, back end to data warehouse.

National Museum of American History, Smithsonian Institution
Washington, D.C.

By creatively employing information technology, you are positively changing the world in which we live.

Chicago Public Schools
Chicago, Illinois

The Interactive Response System, at participating schools this fall, will truly provide an Information Superhighway experience for all involved.  I wish we could have had it sooner.  I'd say this is the next best thing to a real person.
  • Company History

    Accuvoice Inc. is an award winning Independent Software Vendor and Voice Processing Co-Marketer supporting Avaya Experience Portal (formerly Voice Portal) and Avaya Interactive Voice Response and ancillary products. Certified by Avaya at the highest level, Accuvoice designs and develops custom applications and off-the-shelf turn-key software solutions for clients in all industries as well as local, state and federal government agencies. Our services include the integration of the Avaya IVR and its enhancements with the client's unique systems environment including host system or network and telephone switching equipment. Our extensive experience with Computer Telephony Integration (CTI) allows us to provide our clients an extra dimension to their application by connecting computers and telephone systems to achieve simultaneous voice and data transfers. 

  • Our Capabilities

    Accuvoice custom application development is accomplished with expertise in Avaya Orchestration Designer (formerly Avaya Dialog Designer), and for legacy systems in Avaya IVR Designer (formerly Avaya Voice@Work), and Script Builder.  These capabilities are enhanced by the integration of Natural Language Speech Recognition, host integration (TN3270, 5250, and others), and Web Enabled applications.  Our capabilities also include providing documentation, training, and project management.

  • Where We Deliver

    Accuvoice Inc. is headquartered in Northbrook, Illinois with resources located through out the country including, California, Ohio, Pennsylvania, New York, and Florida.  We have delivered solutions from coast to coast and in Canada.  

  • Operations Consulting

    We offer consulting services for the Avaya Aura Experience Portal, Call Center, Customer Relationship Management (CRM), Computer Telephony Integration (CTI), and smartphone integration environments.  These services can be engaged on an hourly basis, plus travel-related costs if required.  They can be part of an overall solution or be used for future planning purposes.